Customer Management Feature Illustration

Customer Management Features

Client Portal

Delight clients with an extensive portal of their own to plan their special day in unison with your venue. Clients can manage the guestlist, make menu choices, book tastings, view their payment schedule and even make a payment or drop you a message via their Sonas inbox.

Guest, Table and Seating Management

Coordinate the wedding guestlist, table plans and seating arrangements simultaneously with your clients. Let them add in guest information for you, highlight if they have a key role in the wedding and include each of their menu choices. Simply drag and drop confirmed wedding guests onto their allocated tables and edit the seating plans as required in the build up to the event.

Event Timeline Management NEW

Plan out the timeline of events at each wedding to ensure that nothing gets missed. Personalise the wedding itinerary from the ceremony timings to the cutting of the cake. Add in extra notes for each step of the timeline to include details on external suppliers and make sure that everything runs like clockwork.

Event Space

Upload your venue’s floor plans and pre plan the room layouts and desired furniture for each event. Identify the areas that will be allocated to each section of the wedding. You can even allow your clients to choose the table layouts for their wedding breakfast.

Complete Catering Solution

Plan bespoke menus for each event. Sonas allows you to list the ingredients involved in every meal including food allergens, making it easy for kitchen staff to see food allergies or dietary restrictions. Sonas’ provisioning facility also allows catering teams to order accurately every time based on confirmed guest numbers.

catering illustration

Client management / CRM

Manage new leads as they arrive into your venue’s personalised Sonas inbox. Monitor the sales process from initial lead, through to booking. Record meetings and show arounds of your venue, adding in sales notes as you go. Sonas will also send out automated reminders for your upcoming client appointments.

CRM illustration

Online Contracts

Send out your venue’s terms and conditions electronically to save time, paper and hassle. Sonas can ensure that the client agrees to your terms in order to officially confirm the event and start the wedding planning process.